Keynote: We do not share or sell any of your personal data. We are proud to say that we fight for users' privacy and we are strongly committed to this principle and to being as transparent as possible.
When you choose to use our app, you thereby accept to provide us your personal data. This data is essential as it helps ensure the full functionality of LightSpeed VPN services.
Usage information. It is crucial for a VPN service to understand how much traffic you are using. That is why we collect data about how you interact with our services, how much traffic you’ve used, and for how long have you been using our services.
Diagnostic/Device information. By default we do not collect anything. But if you give your consent, we collect some anonymized diagnostic information (for crash reports) and some information about the device used to access LightSpeed VPN. What exact data we collect, depends on the LightSpeed VPN product you are using.
How We Use Your Personal Data
We follow EU’s General Data Protection Regulation (“GDPR”) which defines personal data as:
“… any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”.
When we use terms “personal data" or “personal information”, we mean exactly that.
We retain Personal Data for as long as necessary to continue providing you with our products and services, or until you revoke your consent to share this information.
When it comes to personal data, you have the following rights:
You can send an email to [email protected] requesting deletion of your relevant information, and we will reply to you after deletion.
We make every possible effort to protect you and your Personal Data unauthorized access, alteration, disclosure or destruction. We implement and maintain the following technical and security measures:
System Access Controls: We take reasonable measures to prevent Personal Data from being used without authorization. These controls shall vary based on the nature of the processing undertaken and may include, among other controls, authentication via passwords and/or two-factor authentication, documented authorization processes, documented change management processes and/or logging of access on several levels.
Data Access Controls: We take reasonable measures to ensure that Personal Data is accessible and manageable only by properly authorized staff. Direct database query access is restricted and application access rights are established and enforced to ensure that persons entitled to use a data processing system only have access to the Personal Data to which they have privilege of access; and that personal data cannot be read, copied, modified or removed without authorization in the course of processing.
Transmission Controls: We take reasonable measures to ensure that it is possible to check and establish to which entities the transfer of personal data by means of data transmission facilities is envisaged so personal data cannot be read, copied, modified or removed without authorization during electronic transmission or transport.
Input Controls: We take reasonable measures to make it possible to check and establish whether and by whom personal data has been entered into data processing systems, modified or removed.
Data Backup: We regularly back up our databases to protect Personal Data from accidental destruction or loss when hosted by us. The data is also encrypted so that it cannot be used if lost.
Logical Separation: Personal Data is logically segregated on our systems to ensure that Personal Data is collected for different purposes can be processed separately.
Consequences of Not Providing Your Personal Data
You are not obligated to provide your Personal Data to us. However, as this information is required for us to provide you with our services or respond to your enquiries, we will not be able to offer some or all our services without it.
To the extent not prohibited by applicable law, we do not allow the use of our Services, Products and Website by anyone younger than 18 years old. If you learn that anyone younger than 18 has unlawfully provided us with Personal Data, please contact us and we will take steps to delete such information.
If you have any questions, you can contact us by mail: [email protected].
We may change this Privacy Policy from time to time. Laws, regulations and industry standards evolve, which may make those changes necessary, or we may make changes to our business. We will post the changes to this page and encourage you to review our Privacy Policy to stay informed.